1. Delete it yourself (takes effect immediately)
- Website: on the My Position page, click Clear local records, or clear the data for this site in your browser settings.
- Android app: delete it under Me › About & privacy › Clear all local data, or simply uninstall the app.
- Signed-in devices: sign out other devices on the account page of the website or under Account & security in the app; once signed out, that device needs to sign in again.
- Cloud personal data: on the My Position page or your account page, under Cloud sync for your data, click Delete the cloud copy. The synced data on our servers is deleted immediately, all devices stop syncing, and the local records on each device stay as they are.
- Access and copy: before deleting anything, you can click Download my data on your account page to save a JSON file containing your account profile, sign-in methods, sessions, consent records and cloud sync data.
2. Server data you can ask us to delete
| Data | Effect of deletion |
|---|---|
| All sign-in sessions and signed-in device records (your account is kept) | All devices are signed out and need to sign in again |
| Security records such as the number of failed sign-in attempts | Reset to zero |
| Cloud personal data (cloud sync) | You can delete it yourself (see Section 1), or ask us by email |
| Your emails to us and the records of how they were handled | Deleted |
| Records related to you in server access logs | You need to provide the time range of your visits and the IP address you used at the time; any part that the law requires us to keep for at least six months is deleted when that period ends and is used only for security purposes until then |
| Account profile, password hash and the record of your consent to the agreements at registration | This means deleting your account, which you can submit yourself on your account page; see Delete your account |
3. How to make a request
- Click the link below to send a request email (to service@deffuture.com, with the subject and a body template already filled in). If you have an account, please send it from your registered email address.
- In the email, state which data you want deleted; for access logs, state the time range and the IP address you used at the time.
- To prevent others from impersonating you, we may ask you to confirm by replying from your registered email address.
4. Response time and exceptions
We complete the deletion within 15 working days after verifying your identity and inform you of the result by email. Under Article 47 of the Personal Information Protection Law of the People's Republic of China, where the retention period prescribed by laws or administrative regulations has not expired, or where deletion is technically difficult to achieve, we stop all processing other than storage and taking necessary security protection measures, and delete the data once the period expires.
5. Contact us
- Operator
- Nanjing Define Future Technology Co., Ltd.
- Contact email
- service@deffuture.com