1. Delete your account on your account page (recommended)
- After signing in on the website, open your account page and find “Delete account” at the bottom. Before deleting, you can click “Download my data” to save a copy of your personal data.
- Tick “I understand that when the period ends my account and data will be permanently deleted” and submit. To confirm that it is you, if more than 10 minutes have passed since you last signed in, you need to enter your password again (if your account has no password, sign in again first and then submit).
- Once you submit, all devices signed in on the website and in the app are signed out immediately, and the account enters a 7-day cooling-off period. Cloud sync is not available to the account during the cooling-off period.
- If you sign in again during the cooling-off period, using the same method as before, your account page shows the deletion date and a “Cancel deletion” button. Once you cancel, your account and data remain unchanged.
- Within 24 hours after the cooling-off period ends, the system automatically and permanently deletes the account; it cannot be recovered. The same email address, phone number or WeChat account can be used to register a new account afterwards.
If you do not have an account, you do not need to do anything. The preferences, quizzes, exploration records, questions, notes and drafts in the app are stored only on your phone; you can delete them in the app under Me › About & privacy › Clear all local data, or simply uninstall the app. In the app, you can also open this page from Me › About & privacy › Delete account or from Account & security › Request account deletion.
2. Request deletion by email if you cannot sign in
- Email service@deffuture.com with the subject line 删除账号 / Account deletion. Please send it from the email address linked to your account at registration; if your account is linked only to a phone number or WeChat, state that phone number or your WeChat nickname in the body of the message.
- To prevent others from impersonating you, we may send a verification code to your registered email address or phone number; please reply as instructed.
- Once verification is complete, we delete your account and inform you by email. Deletion cannot be undone.
3. Data deleted and data retained
Data that is deleted:
- Account profile: nickname, email address, phone number, and links to third-party sign-in such as WeChat;
- Password credentials (only an encrypted hash is stored) and all sign-in sessions and signed-in device records;
- Verification code records, the record of your consent to the agreements at registration, and account settings;
- Cloud personal data (the focus, footprints, beacons and knowledge sample answers saved after you turned on cloud sync).
If your reviewed contributions to the public map, or their review records, reference the account, that content is kept in accordance with the Content & Copyright Notice, and the account information is changed to an anonymous state that cannot identify you (shown as “Deleted user”).
Data that is retained: access logs that the server records to safeguard network security (such as IP address, access time and requested URL) are kept for at least six months under the Cybersecurity Law of the People's Republic of China and deleted when that period ends; where laws or regulations require otherwise, we handle them as so required.
4. Response time
If you submit the request on your account page, the account is deleted automatically within 24 hours after the 7-day cooling-off period ends. If you request deletion by email, we complete the deletion and reply within 15 working days after receiving your request and verifying your identity; if more time is needed, we will explain why.
5. Contact us
- Operator
- Nanjing Define Future Technology Co., Ltd.
- Contact email
- service@deffuture.com