Operator
- Operator
- Nanjing Define Future Technology Co., Ltd.
- Contact email
- service@deffuture.com
Matters and response times
| Matter | Please put in the email subject | Response time |
|---|---|---|
| Reports of illegal and harmful information | 投诉举报 / Complaint or report | Checked immediately on receipt; generally handled and answered within 3 working days |
| Requests to access, copy, correct or delete personal information, and similar requests (see Privacy Policy) | 个人信息请求 / Personal information request | Answered within 15 working days |
| Deleting data or deleting your account (see Delete your data and Delete your account) | 删除数据申请 / Data deletion request, or 删除账号 / Account deletion | Completed and answered within 15 working days after identity verification |
| Infringement notices and counter-notices (see Content & Copyright Notice) | 侵权通知 / Infringement notice | Handled promptly after we receive a notice that meets the requirements |
| Content corrections and scholarly feedback | 内容纠错 / Content correction | Reply within 10 working days; review results are updated on the relevant pages |
| Security vulnerability reports (see Security & Vulnerability Reporting) | 安全漏洞 / Security vulnerability | Receipt acknowledged within 5 working days |
| Content licensing, partnerships and other matters | 合作 / Partnership | Reply within 10 working days |
Contact email: service@deffuture.com
How to file a complaint or report
To help us verify quickly, please include the following in your message:
- The URL of the page with the content concerned (for content in the app, state the page and the title where it appears);
- A description of the problem, with screenshots if necessary;
- Your contact details, so that we can let you know the outcome.
We keep the reporter's information confidential and use it only to handle the report. Please do not fabricate facts or make malicious reports.
Other reporting channels
You can also report to the Illegal and Harmful Information Reporting Center of the Office of the Central Cyberspace Affairs Commission (Cyberspace Administration of China): hotline 12377, website www.12377.cn.
Filing and license information
- Value-added telecommunications business license: 苏B2-20263683
- ICP filing number: 苏ICP备2026032799号-9